Frequently Asked Questions
What are your two primary services?
Fully Managed IT Services: IT EDGES takes over the complete responsibility for monitoring, managing, supporting, and securing all IT systems and users. This comprehensive solution provides businesses with a fixed and predictable monthly fee, eliminating unexpected IT expenses and ensuring seamless IT operations.
Co-Managed IT Services: IT EDGES augments your existing IT team by providing expert assistance with patching, repetitive tasks, one-off services, and special projects. This collaborative approach allows your in-house IT staff to focus on strategic initiatives while IT EDGES handles the day-to-day IT operations.
What other services do you offer?
Cybersecurity
IT Consulting
Cloud Services
What business problems do you solve?
IT EDGES Fills Key Gaps in IT Services with Strategic Guidance and Compliance Expertise
In the ever-evolving IT landscape, businesses often struggle to find IT providers that offer both strategic guidance and comprehensive compliance support. IT EDGES bridges this gap by providing a holistic approach to IT services, empowering clients to:
Optimize IT investments and drive profitability: By aligning IT strategy with business objectives, IT EDGES helps clients make informed decisions that maximize return on IT investments, leading to cost savings and increased profitability.
Enhance employee productivity and morale: IT EDGES streamlines IT operations and eliminates technical roadblocks, reducing employee frustration and fostering a more productive and engaged workforce.
Safeguard against cyber threats and legal risks: With its deep expertise in cybersecurity and compliance, IT EDGES fortifies clients’ defenses against data breaches, ransomware attacks, and potential legal liabilities.
Mitigate cybersecurity and compliance risks: IT EDGES proactively identifies and addresses security vulnerabilities and compliance gaps, ensuring that clients remain compliant with industry regulations and data privacy laws.
By addressing these critical areas, IT EDGES empowers businesses to achieve their strategic goals while minimizing IT risks and maximizing operational efficiency.
What are your core services?
Unwavering Support with Core Services: Your Fixed Foundation for IT Success
Core Services form the bedrock of our Fully Managed IT offering, providing a comprehensive and unwavering foundation for your IT needs. These fixed-cost services ensure seamless operation and consistent support, regardless of your business’s growth or complexity.
Vs: Your dedicated IT strategist, providing expert guidance on digital transformation initiatives, budgeting, planning, and IT roadmaps to propel your organization forward.
Client Management Tools: A suite of advanced tools encompassing Professional Services Automation, Ticketing, CRM, Remote Management and Monitoring, Documentation, Communication, Notification, and Data Privacy. These tools empower proactive IT management and optimize your IT operations.
Vendor Technical Assistance: Proactive engagement with your existing technology vendors, ensuring seamless resolution of incidents, ticket management, escalation requests, and overall IT environment optimization. We also address basic IT environment inquiries and facilitate vendor-requested system access, such as IP address allocation for copiers, security camera vendors, or vendor service network traffic. This assistance covers a wide range of vendors, including hardware manufacturers, software development firms, cloud service providers, ISPs, telecommunication brokers, printer and copier companies, and local couriers.
Procurement Services: Expert sourcing of products exclusively from authorized channels, ensuring you receive business-class solutions tailored to your specific needs. We also identify optimal configuration options, handle proper registration, manage licensing and warranties, and guarantee the authenticity of all procured products.
Network Management: Comprehensive network monitoring, administration, reporting, domain name, and SSL certificate management, along with remote and on-site incident remediation. We proactively identify and resolve network issues, ensuring optimal performance and security.
For clients with multiple locations and expanded Network Management and Vendor Technical Assistance requirements, additional charges may apply.
With Core Services as your IT bedrock, you can confidently navigate the ever-evolving technological landscape, knowing that your IT infrastructure and operations are in capable hands.
How are you different?
IT EDGES: Strategic Partnerships for IT Excellence
IT EDGES meticulously selects partners among growing organizations that embrace a strategic approach to IT, utilizing proven IT processes grounded in industry standards and best practices. This partnership approach fosters performance improvements and risk mitigation for our clients.
IT EDGES cultivates powerful, reliable, and secure IT systems through active engagement and ongoing counsel provided to our clients during regularly scheduled Strategic Business Reviews conducted by our expert VS.
By limiting new client onboarding to two per month at most IT EDGES locations, we ensure the implementation of comprehensive, data-driven quality controls from the outset. This meticulous approach yields increasing operational leverage for our clients throughout the duration of our partnership.
How do you maximize responsiveness?
Responsive IT EDGES: Investing in Quality, Reaping the Rewards
IT EDGES is designed with responsiveness at its core. We partner with organizations that recognize the value of a standards-based approach to IT architecture and lifecycle management. This alignment ensures that our clients benefit from business-optimizing technology that doesn’t demand constant, reactive emergency interventions, freeing up their time to focus on business growth.
IT EDGES empowers users with direct access to support, eliminating bottlenecks and enabling us to gather valuable data and insights to identify training gaps and recommend system improvements.
Our Service Level Agreement prioritizes client matters and response times, categorized as P1, P2, P3, and P4. A significant server or cloud application outage falls under P1, while assisting with a password reset is a P4. To further streamline password management, we offer a self-serve solution that eliminates the need for support tickets.
The outcome of our responsive approach mirrors the concept of compound interest. Consistent investment in the process over time leads to cumulative improvements in both service quality and responsiveness. Conversely, neglecting this investment or starting late makes it challenging to catch up.
Partner with IT EDGES and experience the power of responsive IT.
What is your industry focus?
IT EDGES Partners with Operationally Mature Organizations in Diverse Verticals
IT EDGES serves as a trusted IT partner for operationally mature organizations across a range of industries, including:
Professional Services: IT EDGES empowers professional services firms to enhance their workflow efficiency, streamline project management, and optimize IT infrastructure to support their growing clientele.
CPA: IT EDGES provides CPA firms with comprehensive IT solutions tailored to their specific needs, ensuring secure and reliable systems for managing client data, financial reporting, and business operations.
Legal: IT EDGES understands the unique IT requirements of law firms, offering secure and compliant solutions for handling sensitive client information, managing legal documents, and enhancing collaboration among legal teams.
Finance: IT EDGES supports financial institutions in maintaining robust IT infrastructure, ensuring the integrity of financial data, and optimizing IT operations for efficient business processes.
Insurance: IT EDGES partners with insurance companies to deliver secure and reliable IT systems for managing customer data, processing claims, and streamlining operations across the insurance value chain.
Real Estate: IT EDGES assists real estate professionals in managing their IT needs, from secure tenant access to property management software, ensuring seamless technology support for their business operations.
Consulting: IT EDGES collaborates with consulting firms to provide robust IT solutions that empower their consultants to focus on strategic consulting engagements while IT infrastructure is handled seamlessly.
Manufacturing: IT EDGES works closely with manufacturing companies to optimize their IT infrastructure for production automation, supply chain management, and cybersecurity, ensuring a connected and efficient manufacturing operation.
Healthcare: IT EDGES understands the critical nature of IT in healthcare, providing secure and compliant solutions for managing patient records, electronic health records, and clinical workflows, ensuring seamless patient care.
Nonprofit: IT EDGES partners with nonprofit organizations to deliver cost-effective and reliable IT solutions that support their mission-critical operations, from donor management to fundraising initiatives.
IT EDGES’s proven expertise and commitment to operational excellence make it an ideal partner for organizations seeking to elevate their IT capabilities, enhance business efficiency, and achieve their strategic goals.
